📧Email Support
Send us a message and we'll respond within 2 business days. Best for account questions, billing, and technical issues.
support@zapphero.com →
⚡Submit a Ticket
Use the contact form below for detailed support requests. Include your account email for fastest resolution.
Open a ticket →
📖Setup Guides
Need a walkthrough? Email us and we'll send you step-by-step guides for any feature.
Request a guide →
FAQ
Common
questions.
Quick answers to what operators ask us most.
How does the 7-day free trial work?
You get full access to all features for 7 days. A credit card is required to start. You won't be charged until day 8. Cancel any time before that at no cost.
How long are temperature records stored?
ZappHero stores 90 days of HACCP-compliant records — exceeding the standard 60-day inspection requirement. Export any date range as a PDF directly from your dashboard.
Can my team use ZappHero on mobile?
Yes. ZappHero is fully mobile-optimized on any smartphone or tablet browser. No app download required. Team members use a PIN for fast floor access.
What is the Mock Inspection tool?
Walk your own floor using the same categories and point values as a real health inspection. ZappHero scores you, flags violations, and uses AI to recommend checklist improvements.
How does the AI list builder work?
Describe your restaurant type — ZappHero AI generates a complete HACCP-compliant checklist library tailored to your operation. Fully editable and ready to deploy.
Can I manage multiple locations?
Yes. Multi-location management from one dashboard. Each location is billed at $50/month. Push updates to all locations at once or manage them independently.
How do I cancel my subscription?
Cancel anytime from Account Settings. Access continues to end of the current billing period. No partial refunds. For help, email
support@zapphero.com.
Is my data secure?
Yes. All data is encrypted in transit and at rest. We never sell your data. See our
Privacy Policy for full details.
Contact Us
Send us a
message.
We respond within 2 business days. For urgent issues email support@zapphero.com directly.