Privacy
Policy.

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes:

• Account information: name, email address, phone number, and password
• Business information: restaurant name, number of locations, and business type
• Payment information: processed securely through our payment provider — we do not store full card numbers
• Usage data: checklists, task completions, temperature logs, photo uploads, and team activity
• Device information: browser type, IP address, and device identifiers

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically:

• Operate and deliver the ZappHero platform and all features
• Process transactions and send related billing communications
• Send operational and compliance alerts relevant to your account
• Respond to support requests at support@zapphero.com
• Monitor usage trends to improve the product
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely with encryption at rest and in transit. We implement industry-standard security measures including SSL encryption, secure access controls, and regular security reviews. Temperature logs and task completion records are retained for a minimum of 90 days. You can export your data at any time from your dashboard.

4. Data Sharing

We do not sell your personal data to third parties. We may share information with service providers who assist in operating our platform (payment processing, cloud infrastructure, email delivery), law enforcement when required by law, or a successor entity in the event of a merger or acquisition.

5. Your Rights

You may have rights including access to your data, correction of inaccurate data, deletion of your data, and export in a portable format. To exercise any rights, contact us at support@zapphero.com.

6. Data Retention

We retain your account data while your account is active. After cancellation, data is retained for 30 days before permanent deletion. Compliance logs are retained for 90 days minimum.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use after changes are posted constitutes acceptance.

8. Contact Us

Questions about this Privacy Policy? Email us at support@zapphero.com. We respond within 2 business days.